Help and Documentation
Welcome to our Support Center! Here you can find all the important information – legal policies, guides and documentation, as well as answers to frequently asked questions. If you still need help, feel free to reach out to us through the contact form.
Ask us free of chargeCompany policies
Terms of use
The terms of use regulate user registration, the registration process, and the rights and obligations of both parties.
Privacy policy
The privacy policy explains how HiStack collects and processes your personal data.
Cookies
We use cookies to help you navigate efficiently and perform certain functions on our website.
Legal information
Legal details of HiStack: rights and obligations of the provider and users in accordance with applicable laws.
Guides and documentation
HiStack platform user guide
This guide provides an overview of all HiStack platform features — a private CMS system for managing your website and business.
HiStack guide: Marketing
Learn how to prepare materials and data for an effective marketing campaign with our team.
HiStack guide: Design
A walkthrough of the design process — from initial sketches to final visuals tailored to your project and brand.
HiStack guide: Collaboration instructions
A detailed overview of steps and expectations throughout the entire collaboration process, from initial communication to project completion.
HiStack guide: Material preparation
Guidelines for organizing and delivering all necessary materials to keep your project on track.
Internal company standards (PDF) - SRB
Document outlining internal procedures, rules, and expectations for successful project delivery at HiStack.
Technical compliance (PDF) - SRB
Key technical standards and requirements your project must meet for optimal integration with our systems.
Frequently asked questions
Here you can find answers to some of the most commonly asked questions.
Our company specializes in full development of websites, web applications, online stores, and web platforms. Every design is built from scratch, fully tailored to the client’s needs, ensuring a unique and professional look.
We deliver modern, responsive designs that work flawlessly on all devices — from desktops to mobile phones and tablets. Plus, loading speed and SEO optimization are built into every project by default, so you don’t have to ask — it’s just how we roll.
Starting a collaboration with us is simple — just fill out the contact form on our website. To get a better understanding of our workflow and how to prepare for your project, we recommend checking out our short guides.
These guides offer useful tips and info to help you kick off the collaboration smoothly and set clear goals for your project. Our expertise and attention to detail will ensure your idea is brought to life in the best possible way.
The project timeline depends on its complexity. For simpler projects like small websites, deadlines usually range from 7 to 10 days. However, for more complex work—such as web applications or online stores with specific features—timelines can extend up to 2 months.
Our team strives to complete every project as quickly as possible without compromising quality, and you’ll be regularly updated on all development stages.
Yes, we provide comprehensive support after the project is finished. Our platform allows clients to log in using a unique ID they receive upon project completion. Through this platform, you have access to various tools and options to help maintain and improve your website or application.
Additionally, our team is always available to assist you with any issues or questions. We want our clients to feel confident and supported throughout the entire collaboration.
Yes, we offer installment plans for projects valued over €1,000. You can easily make payments using credit or debit cards, and with our installment option, we tailor the terms to make our services as accessible as possible. This allows you to finance the project in a way that suits you best, without the need for a large one-time payment.
We understand that every project is unique, so we strive to provide flexible options that meet the diverse needs of our clients.
Our company uses only the latest technologies to ensure maximum efficiency and speed. We prefer Tailwind CSS for its utility-first approach, allowing us to style pages quickly and effectively. Combined with Laravel (a PHP framework) and Next.js (a JavaScript framework), we build stable and fast applications that work flawlessly on all devices.
For CMS projects requiring simpler content management, we use WordPress, with a strong focus on customization and scalability. These technologies enable us to create modern, high-quality products that meet the highest standards.
We usually provide custom design and functionality for projects with larger budgets, as smaller budgets are covered by our basic packages using ready-made themes and designs. In collaboration with local universities, we engage students who develop projects during their internships using WordPress and pre-built themes.
Although students are involved, all their work is supervised by our experienced professionals to ensure the final product is flawless, accurate, and pixel-perfect. This approach allows clients to benefit from lower prices while maintaining high quality thanks to our expert oversight.